Effective Date: 03/28/2025

This Notice of Privacy Practices explains how Daccel Housecall (“we,” “our,” “us”) uses and protects your health information. This notice describes how we collect, use, and disclose your health information to provide care, process payments, and meet legal requirements. Please read it carefully to understand how your personal health information (PHI) is handled.

Our Commitment to Your Privacy

At Daccel Housecall, we are committed to protecting your privacy. We understand the importance of safeguarding your personal health information and are bound by the Health Insurance Portability and Accountability Act (HIPAA) to protect it.

This Notice of Privacy Practices outlines your rights regarding your health information and how we handle it in accordance with HIPAA regulations.

How We Use and Disclose Your Health Information

We use and disclose your health information for a variety of purposes, including providing medical treatment, obtaining payment, and conducting healthcare operations. Below are the primary ways we use and disclose your health information:

  • Treatment: We use your health information to provide medical care, including sharing it with other healthcare professionals or facilities involved in your care. For example, we may share your health information with your physician, specialists, or hospitals for coordination of your care.
  • Payment: We may use or disclose your health information to obtain payment for the services we provide, such as billing your insurance provider or processing payment. This may include sending your information to your insurance company for claims processing or to verify coverage.
  • Healthcare Operations: We use your health information for various administrative and healthcare operations, including quality assessment, performance improvement, and case management. We may also use your information to evaluate the performance of our healthcare professionals.
  • Appointment Reminders and Health-Related Communications: We may use your information to remind you of appointments or to inform you about treatment alternatives or other health-related benefits. These communications may be via phone, text, email, or other forms of communication.
  • Required by Law: We may disclose your health information when required by law. For example, we may disclose your information to comply with legal requirements, such as court orders, subpoenas, or to report certain conditions to public health authorities.
  • Public Health Activities: We may disclose your health information for public health activities, such as reporting certain diseases, injuries, or adverse events, or to assist in public health investigations or initiatives.
  • Law Enforcement and Legal Purposes: We may disclose your health information to law enforcement authorities as required or permitted by law, such as in response to subpoenas, warrants, or legal investigations.
  • Business Associates: We may share your information with third parties who provide services on our behalf (business associates), such as billing services, legal services, or IT support. These third parties are required to protect your health information in the same way we do.
  • Research: We may use or disclose your health information for research purposes, but only after we obtain your authorization or in a manner that ensures your privacy.

Your Rights Regarding Your Health Information

You have certain rights regarding your health information, including:

  • Right to Inspect and Copy
    You have the right to inspect and obtain a copy of your health information, including your medical records and billing information, with certain exceptions.
  • Right to Amend
    If you believe that your health information is incorrect or incomplete, you have the right to request that we amend it. We may deny the request if we determine the information is accurate and complete.
  • Right to an Accounting of Disclosures
    You have the right to request a list of disclosures we have made of your health information, with certain exceptions. This will not include disclosures made for treatment, payment, and healthcare operations.
  • Right to Request Restrictions
    You have the right to request restrictions on how we use and disclose your health information. However, we are not required to agree to these restrictions.
  • Right to Confidential Communications
    You have the right to request that we communicate with you in a certain way or at a certain location (such as by phone or email) to protect your privacy.
  • Right to a Copy of This Notice
    You have the right to receive a copy of this Notice of Privacy Practices. You may request a copy at any time, even if you have previously received one.

How We Protect Your Health Information

We use appropriate physical, technical, and administrative safeguards to protect your health information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption for electronic communications and data storage.
  • Access controls that limit who can view your health information.
  • Employee training on privacy and security procedures.

Changes to This Notice

We may update this Notice of Privacy Practices at any time. Any changes will be effective immediately upon posting, and the revised notice will be available on our website or at our office. We will also provide a copy of the updated notice upon request.

How to File a Complaint

If you believe your privacy rights have been violated or if you have any concerns about how we handle your health information, you can file a complaint with us or with the U.S. Department of Health and Human Services (HHS).

  • To file a complaint with Daccel Housecall: Contact us at info@daccelhousecall.com.
  • To file a complaint with HHS: Visit the HHS website or send a complaint to the Office for Civil Rights at the U.S. Department of Health and Human Services.
  • You will not face retaliation for filing a complaint.

Contact Us

If you have any questions or concerns about this Notice of Privacy Practices, or if you need assistance in exercising any of your rights, please contact us at:

Phone: +346-690-5917
Email: info@daccelhousecall.com

By using Daccel Housecall’s services, you acknowledge that you have received this Notice of Privacy Practices and understand your rights and responsibilities regarding your health information.